✨ Job Title: Technical Account Manager
📍 Location: San Francisco, USA
🏢 Company: KILONEWTONS
🌐 Website: www.kilonewtons.com
💼 Experience: 5+ Years
🚀 About KILONEWTONS
At KILONEWTONS, we bridge innovation with execution, delivering cutting-edge tech solutions to global clients. We’re seeking a Technical Account Manager (TAM) to act as the vital link between our clients and engineering teams, ensuring seamless product adoption and customer success.
🔧 Key Responsibilities
- Serve as the primary technical liaison for enterprise clients, managing escalations and ensuring high satisfaction.
- Onboard, train, and support clients on KILONEWTONS’ products and integrations.
- Troubleshoot complex technical issues, coordinating with engineering teams for swift resolution.
- Develop customized success plans to maximize client ROI and product adoption.
- Monitor KPIs, usage analytics, and health checks to proactively address risks.
- Gather customer feedback and advocate for product improvements internally.
🛠️ Must-Have Skills & Tools
✅ 5+ years in Technical Account Management, Customer Success, or Solutions Engineering (SaaS/tech industry preferred).
✅ Strong technical aptitude – ability to debug APIs, analyze logs, and explain cloud architectures.
✅ Expertise in CRM tools (Salesforce, Gainsight, HubSpot) and support platforms (Zendesk, Jira).
✅ Knowledge of enterprise IT ecosystems (AWS, Azure, Kubernetes, SQL).
✅ Outstanding communication & presentation skills – able to simplify tech for non-technical stakeholders.
✅ Project management experience (Agile/Scrum certifications a plus).
🌟 Why Join KILONEWTONS?
- Work with Fortune 500 clients on high-impact projects.
- Competitive salary + performance bonuses.
- Remote-friendly with a collaborative, growth-focused culture.
- Ongoing training & certifications in emerging tech.
🚀 Join us in shaping the future of tech-driven customer success!