Job Title: Customer Success Manager
Company: KILONEWTONS
Location: Dubai, UAE (Hybrid Work Model)
Job Type: Full-time
Industry: Engineering/Construction/SaaS
Experience: 4+ years in B2B customer success
Website: www.kilonewtons.com
Job Description:
KILONEWTONS seeks a strategic Customer Success Manager to oversee our portfolio of engineering/construction clients in the UAE. You’ll be the bridge between our technical teams and clients, ensuring exceptional adoption, satisfaction, and expansion of our services.
Key Responsibilities:
✔ Own the post-sales client lifecycle for 30+ key accounts
✔ Conduct quarterly business reviews and health checks
✔ Identify upsell/cross-sell opportunities ($250K+ ARR impact)
✔ Reduce churn to <5% through proactive engagement
✔ Collaborate with solutions engineers on technical onboarding
✔ Develop customer success playbooks and best practices
✔ Track NPS (target: 65+) and usage metrics in HubSpot
Requirements:
✅ 4+ years in B2B customer success/account management
✅ Experience with engineering/SaaS/construction clients
✅ Proven track record of reducing churn + growing accounts
✅ Tech-savvy with HubSpot, Gainsight, or similar CS platforms
✅ Arabic fluency (strongly preferred for local client management)
✅ PMP/CSM certification is a plus
Why Join Us?
🏆 Industry-leading retention rates (92%+)
🌱 $5M+ expansion revenue potential in your portfolio
📈 Clear path to Director of Customer Success
💡 Autonomy to build CS processes from ground up
How to Apply:
Send your CV and 1-page case study (how you saved/grew a key account) to [careers@kilonewtons.com] with subject: “CSM Application – [Your Name]”