Position: Customer Service Representative
Company: KILONEWTONS
Location: Doha, Qatar
Experience: Minimum 3 Years
Website: www.kilonewtons.com
Job Description
KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar. The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service.
If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!
Key Responsibilities:
- Serve as the first point of contact for customer inquiries via phone, email, and live chat.
- Provide timely and accurate responses to customer questions and concerns.
- Process orders, returns, and refunds efficiently.
- Maintain and update customer records in the CRM system.
- Escalate complex issues to the relevant departments when necessary.
- Gather customer feedback to improve service quality.
- Assist in resolving complaints with professionalism and patience.
- Stay updated on company products, services, and policies.
- Collaborate with the sales and support teams to enhance the customer experience.
Qualifications & Skills:
- Minimum 3 years of experience in customer service, call centers, or client support roles.
- Excellent verbal and written communication skills in English (Arabic is a plus).
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
- Ability to multitask and work under pressure.
- Friendly, patient, and empathetic attitude toward customers.
- Basic knowledge of Microsoft Office (Word, Excel, Outlook).
- Experience in e-commerce, retail, or B2B customer service is a plus.
Why Join KILONEWTONS?
- Competitive salary and benefits.
- Opportunities for career growth and training.
- Positive and supportive work environment.
- Work with a dynamic and professional team.
How to Apply:
Send your updated CV to careers@kilonewtons.com with the subject line: “Customer Service Representative – [Your Name]”.
Visit our careers page: www.kilonewtons.com
KILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds.
Job Category: CUSTOMER SERVICE
Job Type: Full Time
Job Location: DOHA QATAR