CUSTOMER SERVICE EXECUTIVE

Job Title : Customer Service Executive

Company: KILONEWTONS
Location: Muscat, Oman
Experience: 5+ Years
Website: www.kilonewtons.com

KILONEWTONS is seeking a passionate and experienced Customer Service Executive to be the voice of our company and ensure an unparalleled client experience! 🎯 If you have over 5 years of experience in delivering exceptional service, building strong relationships, and solving problems with a smile, we want you on our team in Muscat.

📋 Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, complaints, and requests via phone, email, live chat, and in-person, providing timely and effective solutions. 📞✉️
• Build and maintain strong, long-lasting customer relationships by delivering personalized and professional support.
• Manage and resolve customer issues from first contact to resolution, ensuring complete customer satisfaction.
• Process orders, forms, applications, and requests accurately and efficiently in the system.
• Gather and document detailed customer feedback and escalate complex issues to the relevant departments (e.g., Sales, Technical Team).
• Maintain in-depth knowledge of our company’s products and services to provide accurate information and recommendations to customers.
• Update customer information and interactions in the CRM database to ensure a seamless service experience.
• Identify and implement opportunities to improve customer service procedures, policies, and standards.
• Prepare and submit regular reports on customer feedback, common issues, and service performance metrics.
• Collaborate with the sales and marketing teams to support customer retention and identify upselling opportunities.

⚙️ Required Skills & Software Proficiency:

• Minimum 5 years of proven experience as a Customer Service Executive, Client Relations Specialist, or similar role.
• Exceptional communication skills in English (both verbal and written). Proficiency in Arabic is a significant advantage.
• Outstanding interpersonal skills with a natural ability to empathize, build rapport, and handle difficult situations calmly and professionally.
• Strong problem-solving and conflict-resolution abilities. 💡
• Proven experience with Customer Relationship Management (CRM) software (e.g., Salesforce, Zendesk, HubSpot, or similar).
• Proficiency in the Microsoft Office Suite (especially Outlook for email management and Excel for basic data tracking).
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• High level of patience, resilience, and a positive, customer-centric attitude.
• Bachelor’s degree in Business Administration, Communications, or a relevant field is preferred.

🎁 What We Offer:

• A competitive salary and benefits package.
• A dynamic and supportive professional work environment.
• Continuous training and development programs to enhance your skills.
• Opportunities for career growth and advancement within KILONEWTONS.
• The chance to be the valued face and voice of a renowned company.

KILONEWTONS – Building Futures, Together. 💪