Job Title: Helpdesk Technician
📍 Location: California, USA (On-site/Hybrid)
🏢 Company: KILONEWTONS
🌐 Website: www.kilonewtons.com
📅 Experience Required: 5+ Years
🚀 Be the Tech Hero at KILONEWTONS!
We’re seeking a customer-focused Helpdesk Technician to provide exceptional IT support to our California teams. If you love solving tech puzzles and helping colleagues, we want you on our IT dream team!
🛠️ Key Responsibilities:
✔ Provide Tier 1-2 technical support (onsite and remote)
✔ Troubleshoot hardware/software issues (Windows/Mac, Office 365, VPN)
✔ Manage user accounts in Active Directory/Entra ID
✔ Support meeting room AV systems and video conferencing
✔ Document solutions in IT knowledge base
✔ Set up and maintain workstations and peripherals
✔ Assist with IT asset management and inventory
✔ Educate users on best tech practices
💻 Must-Have Technical Skills:
✅ OS Support: Windows 10/11, macOS, iOS/Android
✅ Microsoft 365 Admin: Exchange, Teams, SharePoint
✅ Helpdesk Tools: ServiceNow, Jira Service Desk, or similar
✅ Networking: Basic TCP/IP, DNS, DHCP troubleshooting
✅ Remote Support: TeamViewer, QuickAssist, RDP
🌟 Bonus Skills:
✔ PowerShell scripting
✔ MDM (Intune/Jamf) experience
✔ CompTIA A+/Network+ certified
💎 Why Join KILONEWTONS IT Team?
✔ $65K-$85K salary + annual bonuses
✔ Certification reimbursement program
✔ Latest tech equipment provided
✔ Collaborative team environment
✔ Career growth into sysadmin/engineering roles